Privacy Policy

1. Introduction

Welcome to Helixor Power ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website helixor-power.com or engage with our whisky tasting services.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our newsletter
• Book a whisky tasting experience
• Contact us through our website
• Participate in surveys or promotions
• Create an account on our website

This information may include:

• Full name
• Email address
• Phone number
• Postal address
• Date of birth (for age verification)
• Payment information
• Dietary requirements or preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our services
• Processing bookings and payments
• Sending you marketing communications (with your consent)
• Responding to your inquiries and support requests
• Improving our website and services
• Ensuring compliance with legal obligations
• Preventing fraud and enhancing security
• Age verification for alcohol-related services

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: For marketing communications and optional services
• Contract: To fulfill our contractual obligations for booked services
• Legal Obligation: To comply with UK laws, including age verification
• Legitimate Interest: For business operations, security, and service improvement

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third parties who assist in operating our business
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for specific sharing

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• Customer booking records: 7 years for tax purposes
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months maximum
• Contact inquiries: 3 years maximum

7. Your Rights Under GDPR

As a UK/EU resident, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for specific processing

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information about our use of cookies and how to manage your preferences.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure data storage systems
• Regular security assessments
• Staff training on data protection
• Access controls and authentication

10. Age Verification

Our services involve alcohol consumption and are only available to individuals aged 18 and over. We may collect and verify age information to ensure compliance with UK licensing laws and responsible service of alcohol.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside the UK/EEA. When such transfers occur, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk