Terms of Service

1. Agreement to Terms

Welcome to Helixor Power. These Terms of Service ("Terms") govern your use of our website located at helixor-power.com and our whisky tasting services (collectively, the "Service") operated by Helixor Power ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Services

Helixor Power provides premium whisky tasting experiences in Scotland, including:

• Guided whisky tastings and educational sessions
• Distillery tours and exclusive access experiences
• Private tastings and corporate events
• Whisky masterclasses and certification courses
• Online content and educational resources

3. Age Restrictions and Responsible Service

Minimum Age Requirement: All participants in our whisky tasting experiences must be 18 years of age or older. Valid photo identification must be presented upon arrival.

Responsible Service: We are committed to the responsible service of alcohol. We reserve the right to:

• Refuse service to anyone who appears intoxicated
• Limit the amount of alcohol served to any individual
• Request additional identification if required
• Terminate any experience if participants behave inappropriately

4. Booking and Payment Terms

Booking Process

• All bookings must be made in advance through our website or by telephone
• Bookings are confirmed only upon receipt of full payment
• We reserve the right to refuse any booking at our discretion
• Group bookings may require special arrangements and deposits

Payment

• Payment is required in full at the time of booking unless otherwise agreed
• We accept major credit cards and bank transfers
• All prices are in British Pounds (£) and include VAT where applicable
• Prices are subject to change without notice

Cancellation Policy

• More than 14 days: Full refund minus 10% administrative fee
• 7-14 days: 50% refund
• Less than 7 days: No refund unless we can resell your place
• Same day: No refund

Our Cancellation Rights

We reserve the right to cancel any experience due to:

• Insufficient bookings (minimum numbers not met)
• Adverse weather conditions
• Circumstances beyond our control
• Health and safety concerns

In such cases, we will offer a full refund or reschedule at no additional cost.

5. Participant Responsibilities

By booking our services, you agree to:

• Arrive on time for your scheduled experience
• Behave respectfully towards staff and other participants
• Follow all safety instructions and guidelines
• Inform us of any dietary requirements or allergies in advance
• Not to consume alcohol before arriving if driving
• Arrange appropriate transportation if alcohol will be consumed
• Respect the property and equipment of distilleries and venues

6. Health and Safety

Your safety is our priority. Please note:

• Participation is at your own risk
• You must inform us of any medical conditions that may affect participation
• Pregnant women are advised not to participate in tastings
• Some venues may have uneven surfaces or stairs
• Photography may be restricted in certain areas
• We reserve the right to remove anyone who poses a safety risk

7. Intellectual Property Rights

All content on our website and in our materials, including:

• Text, graphics, logos, and images
• Tasting notes and educational materials
• Audio and video content
• Software and functionality

are owned by Helixor Power or our licensors and are protected by copyright, trademark, and other intellectual property laws.

8. Photography and Marketing

By participating in our experiences, you consent to:

• Being photographed or filmed during the experience
• Use of your image in our marketing materials
• Publication of photos on our website and social media

If you prefer not to be photographed, please inform our staff at the beginning of your experience.

9. Limitation of Liability

To the fullest extent permitted by law:

• We exclude all warranties, whether express or implied
• Our total liability shall not exceed the amount paid for the specific service
• We are not liable for indirect, consequential, or punitive damages
• Participants assume responsibility for their personal belongings
• We recommend appropriate insurance coverage for all participants

10. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Natural disasters, severe weather, or flooding
• Government restrictions or regulations
• Industrial action or labour disputes
• Transportation disruptions
• Pandemic or health emergencies
• Acts of terrorism or civil unrest

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your personal information.

12. Dispute Resolution

Any disputes arising from these Terms shall be:

• First addressed through good faith negotiations
• Subject to the exclusive jurisdiction of Scottish courts
• Governed by Scottish law
• Resolved through mediation if litigation is necessary

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms constitute the entire agreement between you and Helixor Power regarding the use of our services and supersede all prior agreements and understandings.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

17. Regulatory Information

Helixor Power operates under the following regulatory frameworks:

• UK Companies House Registration
• Scottish Licensing Board permissions
• Tourism industry standards and certifications
• Health and safety compliance
• Data protection registrations